Privacy Policy

Auto Reception Desk ("we," "our," or "us") is operated by Yuwon Corp. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI receptionist platform at autoreceptiondesk.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Account information: name, email address, business name, phone number
• Billing information: processed securely through Stripe (we do not store credit card numbers)
• Business information: salon name, address, business hours, services offered
• Staff information: names and contact details of staff members you add

Information collected automatically:

• Call records: phone numbers, call duration, transcripts, and AI summaries of calls handled by your AI receptionist
• Booking data: appointment details including customer names, phone numbers, and service information
• Usage data: how you interact with our dashboard and services
• Log data: IP addresses, browser type, pages visited, and timestamps

Information from third parties:

• Twilio: call and SMS data processed through our telephony infrastructure

2. Call Recording

Calls handled by our AI receptionist may be recorded for the following purposes:

• Quality assurance and service improvement
• Accurate booking confirmation and dispute resolution
• AI training and performance optimization
• Compliance with legal requirements

Callers are notified at the beginning of each call that the call may be recorded. By continuing the call after this notice, callers consent to the recording.

Call recordings and transcripts are retained based on your subscription plan (60 days for Solo and Studio, 90 days for Multi) and are accessible through your owner dashboard.

We comply with all applicable federal and state recording laws, including two-party consent requirements in states such as California, Florida, New York, and Illinois.

3. How We Use Your Information

• To provide and operate the AI receptionist service
• To process bookings and manage your salon appointments
• To send appointment confirmation and reminder SMS messages to your customers
• To process payments and manage your subscription
• To improve and personalize our service
• To communicate with you about your account, updates, and support
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We do not share or sell phone numbers or SMS consent data to third parties for marketing purposes. We share data only with the following trusted service providers:

• Stripe — payment processing
• Twilio — phone calls and SMS messaging
• Retell AI — AI voice processing
• Supabase — secure database hosting
• Vercel — application hosting

We may also disclose your information if required by law or to protect the rights and safety of our users.

5. Your Customers Data

SMS Messaging & Consent

Auto Reception Desk sends transactional SMS messages on behalf of your salon to your end customers — such as booking confirmations, reminders, cancellations, and reschedules. There are two distinct consent flows:

• Salon owners: During onboarding, you authorize us to send SMS to your customers on your business's behalf by checking the required authorization box. This confirms that you want the platform to deliver appointment-related texts to your customers using your assigned business number. You are not opting yourself in as an SMS recipient.
• End customers — phone (verbal): We send SMS to customers who book by phone with the salon's AI receptionist and verbally agree to receive texts. The AI uses the caller's phone number (caller ID). Before completing the booking, the AI asks the caller to confirm the appointment and whether they would like to receive a confirmation text and appointment reminder at that number, and states that message and data rates may apply. Verbal yes constitutes consent. Returning customers on file are not re-prompted; prior booking consent applies.
• End customers — web (online booking): Public pages at https://www.autoreceptiondesk.com/book/[salon-slug] (no login). On the final step, the customer enters name and mobile number. SMS is optional: an unchecked-by-default box labeled “(Optional) Send me appointment confirmation, reminders, and manage-link texts. Msg & data rates may apply.” Customers may complete the booking without checking it; they receive a manage link on the confirmation screen instead of SMS. Privacy Policy and Terms apply to the booking service separately from SMS opt-in.
• Staff (separate from customer messages): Salon owners register employee phone numbers in the dashboard. Employees who tap Send Code on the staff login page consent to a one-time login SMS. Optional staff app invite texts are initiated by the employer to a registered number.

• End customers typically receive one to two messages per appointment (for example, a confirmation and a reminder). Message frequency varies based on booking activity.
• Customers can opt out at any time by replying STOP to any message. Reply HELP for assistance or contact support@autoreceptiondesk.com.
• We do not sell or share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Message and data rates may apply.
• SMS messaging is provided through Twilio in compliance with A2P 10DLC and carrier requirements.

Public opt-in documentation for carriers and regulators: https://www.autoreceptiondesk.com/sms-consent

When your AI receptionist handles calls, it collects information from your customers (such as name and phone number) on your behalf. You are responsible for ensuring that your customers are aware that their calls may be handled by an AI system and that their information is being collected.

We process your customers data solely to provide the service to you and do not use it for our own marketing purposes.

6. Data Retention

• Call history is retained based on your plan (2 weeks for Solo, 4 weeks for Studio, 6 weeks for Multi)
• Account data is retained for the duration of your subscription plus 30 days after cancellation
• Billing records are retained as required by law

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@autoreceptiondesk.com.

9. Cookies

We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings, though disabling them may affect service functionality.

10. Children Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@autoreceptiondesk.com
• Website: autoreceptiondesk.com
• Company: Yuwon Corp