Privacy Policy

Auto Reception Desk ("we," "our," or "us") is operated by Yuwon Corp. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our AI receptionist platform at autoreceptiondesk.com.

By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Account information: name, email address, business name, phone number
• Billing information: processed securely through Stripe (we do not store credit card numbers)
• Business information: salon name, address, business hours, services offered
• Staff information: names and contact details of staff members you add

Information collected automatically:

• Call records: phone numbers, call duration, transcripts, and AI summaries of calls handled by your AI receptionist
• Booking data: appointment details including customer names, phone numbers, and service information
• Usage data: how you interact with our dashboard and services
• Log data: IP addresses, browser type, pages visited, and timestamps

Information from third parties:

• Google Calendar: calendar events and availability data when you connect your Google account
• Twilio: call and SMS data processed through our telephony infrastructure

2. Call Recording

Calls handled by our AI receptionist may be recorded for the following purposes:

• Quality assurance and service improvement
• Accurate booking confirmation and dispute resolution
• AI training and performance optimization
• Compliance with legal requirements

Callers are notified at the beginning of each call that the call may be recorded. By continuing the call after this notice, callers consent to the recording.

Call recordings and transcripts are retained based on your subscription plan (30 days for Starter, 90 days for Pro, unlimited for Elite) and are accessible through your owner dashboard.

We comply with all applicable federal and state recording laws, including two-party consent requirements in states such as California, Florida, New York, and Illinois.

3. How We Use Your Information

• To provide and operate the AI receptionist service
• To process bookings and manage your salon appointments
• To send appointment confirmation and reminder SMS messages to your customers
• To process payments and manage your subscription
• To improve and personalize our service
• To communicate with you about your account, updates, and support
• To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We do not share or sell phone numbers or SMS consent data to third parties for marketing purposes. We share data only with the following trusted service providers:

• Stripe — payment processing
• Twilio — phone calls and SMS messaging
• Retell AI — AI voice processing
• Google — calendar integration (when connected)
• Supabase — secure database hosting
• Vercel — application hosting

We may also disclose your information if required by law or to protect the rights and safety of our users.

5. Your Customers Data

SMS Messaging & Consent

When you sign up for Auto Reception Desk, you may opt in to receive SMS text messages, including appointment confirmations and reminders, sent on behalf of your salon to your customers. By checking the SMS consent box during onboarding, you agree to receive these messages.

• We will only send SMS messages to customers who have provided their phone number through the booking process.
• Customers can opt out at any time by replying STOP to any message.
• We do not sell or share phone numbers with third parties for marketing purposes.
• Message and data rates may apply.
• SMS messaging is provided through Twilio in compliance with carrier requirements.

When your AI receptionist handles calls, it collects information from your customers (such as name and phone number) on your behalf. You are responsible for ensuring that your customers are aware that their calls may be handled by an AI system and that their information is being collected.

We process your customers data solely to provide the service to you and do not use it for our own marketing purposes.

6. Data Retention

• Call history is retained based on your plan (30 days for Starter, 90 days for Pro, unlimited for Elite)
• Account data is retained for the duration of your subscription plus 30 days after cancellation
• Billing records are retained as required by law

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@autoreceptiondesk.com.

9. Cookies

We use cookies and similar tracking technologies to maintain your session and improve your experience. You can control cookies through your browser settings, though disabling them may affect service functionality.

10. Children Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@autoreceptiondesk.com
• Website: autoreceptiondesk.com
• Company: Yuwon Corp